If you have placed an order and wish to modify the details, please contact the following email: hola@banbu.es and indicate which details you wish to modify. Please note that any modifications must be made within the first 24 hours.

If you have changed your mind and your order has not yet been prepared or left our facilities, you can cancel it immediately through your user account.

• How to proceed? Access your Customer account. Enter your email address and you will receive a 6-digit access code. Once inside your panel, if the order has not yet been shipped, you will see the "Cancel Order" button enabled.
• Refund: The system will process the cancellation and automatically refund 100% of the amount to the same payment method.

If the order has already been shipped or prepared, cancellation will not be possible.

If any of our cosmetic products or accessories arrive defective or do not correspond to those listed in your order, don't worry!

• If they are cosmetic items, they must be unopened and in their original packaging to ensure necessary hygiene measures.
• Accessories: If you have purchased a soap dish, razor, or household utensil and it is not in good condition, it must be in the same packaging. You will have 15 days from the receipt of the order to return it.

We will accept returns of products provided that they have not been opened or used and are in perfect condition in their original packaging. For hygiene and safety reasons, we do not allow returns of used products. Return shipping costs are the responsibility of the customer, and you will have 14 days from receipt of the order to return it.

To process a return, you can do so through your customer account. If you have any problems, please write to hola@banbu.es

IMPORTANT: Returns are not accepted during promotional periods. Under no circumstances will returns of products purchased at full price be accepted to repurchase them during a discount season.

All our cosmetics are made with safe, naturally-sourced ingredients. Furthermore, all of them are gluten-free, but if you are allergic to a specific component or have questions about the formulation of our cosmetics, we have an "ingredients" section on all product pages, where you can view the INCI before purchasing.

However, if you still have questions, you can contact our team: hola@banbu.es

You can also visit our physical stores in Bilbao, Donostia, or Barcelona. We will be delighted to assist you!

If you have not received your order and more days have passed than estimated, please write to us at the following email address: hola@banbu.es

We will try to contact you as soon as possible and resolve your issue as quickly as possible.

You will be responsible for return shipping costs in the event of product returns.

Once the return is processed, the refund may take up to 2 business days. Depending on the bank, this period may be extended up to 10 business days.

We ship to all of Spain (Peninsula, Balearic Islands, Canary Islands) and throughout the European Union. Please note that each geographical area has different shipping costs.

If your order is over €40, you get free shipping!

We have 2 methods for receiving orders. When you process it, you can choose:

1. Home delivery: Indicate the address where you want to receive the order; it can be your home address or any other address you request. For orders over €40, shipping costs will be free, unless the €40 includes a gift card which, as it is not a product shipped to a home, does not count towards free shipping.
2. In-store pickup: You can place your order online and request to pick it up at a physical store free of charge (regardless of whether it exceeds €40). You will have a maximum of 15 days from the time you place your order to pick it up in store.

Your order will be in your hands as quickly as possible. Our logistics warehouse is equipped to ensure maximum speed and efficiency, so we will prepare your order in a flash.

1. In mainland Spain and the Balearic Islands, you can expect to receive it within 24-48 business hours.

2. In the Canary Islands, it may take a bit longer, 48-72 business hours.

3. If you order from the European Union, it will take a maximum of 3-5 business days.

IMPORTANT: If you order before 1:00 PM, your order will be processed on the same day. If you order on a Friday or over the weekend, it will not be shipped until the following Monday.

Once you have placed your order, you will receive a link with the order tracking number. Additionally, the shipping company will send you an SMS and/or email with the expected delivery day and real-time tracking.

If you know you won't be home on the day of delivery, you can change the delivery time or day. Correos Express offers a flexible delivery service, so if the date doesn't suit you, you'll have this option. The carrier will notify you of the delivery via email, SMS or phone, so you can arrange a new date.

You can also contact our team by email at hola@banbu.es, and we will help you arrange a new delivery with the courier company.

If your order exceeds 40 euros, shipping costs are free; otherwise, you will have to pay for shipping. If the 40 euros include a gift card, this will not count towards free shipping, as it is a product that is not shipped.

Once you have placed your order, you will receive a link with the order tracking number. In addition, the courier company will send you an SMS and/or email with the delivery date and real-time tracking.

We offer three payment systems: Bizum, PayPal, and credit card (Visa, Visa Electron, Mastercard, and American Express).

We want to guarantee total security and trust at all times. Therefore, if the website does not allow you to complete your order, please contact our team via email hola@banbu.es

Our IT support and customer service area will resolve your issue as soon as possible.

Transactions from the Banbu website are completely secure. We have an HTTPS protocol that guarantees the total security of all transactions. All your banking and personal data will be encrypted, so you can shop with full security guarantees.

You can verify this information thanks to the padlock that appears on the far left, in the address bar.

If a transfer fails, the payment to the bank account is held until the issue is resolved. You may need to retry the payment or update your bank details. Transfers within 72 hours will be retried.