Terms and Conditions

PREVIOUS:

These are the terms and conditions that regulate the contractual relationship for the acquisition of products that BANBU Cosmética Natural, SL offers in this online store.

The following described terms and conditions of sale are governed by the relations between the users of the Banbu Cosmética Natural, SL website. and the seller, the company Banbu Cosmética Natural, SL, owner of the online store: www.banbu.es with Tax Identification code number B67783803 registered in the Mercantile Registry of real estate of Torrelavega.

OBJECT:

The object of these terms and conditions of purchase is the submission by Banbu of the products offered in its online store, in exchange for an economic benefit.

ENTRY INTO FORCE

• These terms and conditions, together with the order confirmation, constitute the contract between Banbu and the customer for the supply of products.
• At the moment that the client accepts that he has read and agrees with the terms and conditions, it will be understood that he agrees with the general conditions provided in this text.

SERVICE:

BANBU has as a priority to achieve the satisfaction of its customers and wants to achieve it with an excellent service. For all these reasons, it guarantees the highest quality of the products delivered and their delivery under the terms and conditions mentioned below.

AID:

If you need help to carry out any transaction on this website, or need to receive additional information about any type of product, condition or term, do not hesitate to contact us through our email: hola@banbu.es , we will be happy to help you .

PRIVACY & SECURITY

Paypal and Bizum are the most reliable, safe and fast ways to make payments online. Since PayPal and Bizum are the ones who make the payments directly, BANBU will not have access to the bank details of the clients.

• Banbu has contracted the SSL certificate, which protects the privacy and personal data of customers, ensuring the complete security of all transactions.
• To obtain more information, visit the website: www.paypal.com and www.bizum.es or contact us by email at hola@banbu.es
• We reserve the right to use commercial data anonymously in order to study consumer purchasing habits.

AFTER SALES SERVICE

If you wish to contact our customer service, you can do so via email by sending us an email to hola@banbu.es or by telephone at the following telephone number: 623 34 12 15

PLACING AN ORDER

• The customer must carry out the entire purchase process and make the payment with any of the payment systems provided on this website .
• After completing this, the customer will receive their order number.
• By placing the order, the customer is making a purchase offer on the products they have selected in accordance with these terms and conditions. Banbu Natural Cosmetics SL. may or may not accept the offer.
• Yes Banbu Natural Cosmetics SL. accepts your order, this will be notified to the client by means of an order confirmation. It will be sent via email, provided that the client has provided their email in the personal data form.
• In case of not being able to accept your order, we will contact the client to inform you through the contact means provided when placing your order.
• There may be occasions when it is impossible to supply such products due, for example, to the fact that they are not in stock. In this case, we will contact the customer to inform them of what happened and perhaps suggest alternative products. If you do not accept our suggestions, we will cancel your order in relation to the product(s) that we cannot supply, proceeding to return the amount of money that would have satisfied us for such products.

SUPPLY OF PRODUCTS:

BANBU COSMÉTICA NATURAL, SL will supply you with the products indicated in your order confirmation, in accordance with these terms and conditions.

PRODUCT INFORMATION

We pay great attention to the information related to the characteristics of the products through their technical descriptions, the list of ingredients, the way of use, the precautions and the photographs that illustrate them. All this is done within the legal framework and respecting the best market standards.

If the client has any questions or queries, they can send it to us through the contact email hola@banbu.es

PRODUCT PRICES

The price of each product will be determined clearly on this website. The products will be sold at the indicated price, the one collected at the time of order confirmation by the customer being valid.

• We reserve the right to charge the order from the moment it is received.
• We reserve the right to change prices at any time. Committing to apply the rates in force indicated on the website at the time of placing the order.
• For customers residing in Spain, all prices shown on this website include value added tax (VAT). At no time do they include the costs of the shipping service.
• The shipping service costs are borne by the customer and will be added to the total amount of the contracted products. At all times, the customer will be informed of said shipping costs.

PRODUCT AVAILABILITY:

Orders will be shipped within the available stock limits. In the event that any of the item(s) included in the order are not currently in stock, Banbu undertakes to contact the customer as soon as possible to inform them of the period in which they can receive their product(s). ). In the event that the customer is not interested in waiting, a refund of the amounts paid for said item(s) may be requested.

PAYMENT OF THE PRODUCTS:

• Banbu has partnered with Banco Sabadell to guarantee maximum security in all operations carried out on this website.
• In case our security department suspects certain anomalies or fraud, Banbu reserves the right to cancel the transaction for security reasons.
• Banbu makes 3 different payment methods available to customers: Payment with credit / debit cards (Visa, Visa Electron, MasterCard, American Express), Paypal and Bizum.

DELIVERY OF THE PRODUCTS:

• We will send the products to the delivery address that appears on your personal data form. If you want to change the delivery address, you must do so as soon as possible, keep in mind that after 24 hours we do not guarantee to be able to change it.
• If at the time of placing the order the item(s) are indicated as: available, the period between its completion and the delivery date will be 2 -3 working days from our payment validation.
• Both the hours and days scheduled for deliveries will be working days, excluding Saturdays, Sundays and holidays. If Banbu external agents exceed this period, we will notify the client of the incident as soon as possible.
• The product will be delivered once the payment has been correctly verified.
• The client agrees to be at home both he and any person designated upon receipt. In the event of not being at home, the carrier may insist several times. If the order could not be delivered, it will be returned with the consequent refund of the payment made less the shipping or return costs that will be borne by the customer.

USER OBLIGATIONS

As a User of this website you agree to use it in accordance with these conditions and terms of use, current legislation and good faith. Likewise, you declare and guarantee that you are of legal age and understand the conditions and terms of use. For all these reasons, any abusive, illegal, fraudulent or contrary to good faith use of this website and its functionalities is strictly prohibited.

As a user you must refrain from:

• Reproduce, distribute, communicate, transform or modify the website or any of its contents, including these conditions of use.
• Introducing data programs on the web or its network that may cause damage to the computer systems of BANBU, its suppliers or third parties.
• Link or reproduce the website and/or its content from websites, platforms, chat, forums, blogs or social networks that are unrelated and contrary to the law, offensive or that violate human dignity, fundamental rights or the company itself and/or are likely to be considered criminal.
• Introduce and/or disseminate on the web content that violates human rights, the dignity of people.

DATA PROTECTION

The personal data that the client must provide us is essential for the correct sending and preparation of invoices. The absence of these entails the automatic cancellation of the order. From the moment the client is registered on this page, they undertake to provide true and valid personal data, which allows the correct identification of the registered client and the provision of the service by Banbu, as well as the sending of advertising and information about of the different products and offers that Banbu offers from its web pages.

COPYRIGHT INTELLECTUAL PROPERTY

All the content of the Banbu online store and its blog (illustrations, texts, denominations, brands, images and videos) are the property of BANBU. Any missuse can be legally pursued. Any partial or total reproduction of the content through any procedure and on any support is subject to prior and express authorization from Banbu.

MODIFICATION OF THE CONDITIONS

Banbu reserves the right to modify at any time the presentation, configuration of the web page, as well as the conditions of use. Clients will have these general conditions in a visible and freely accessible place on this page. Customers should always carefully read these general terms and conditions each time they access the website. The acceptance of the general conditions will always be a prior and essential step to contracting any service through this website.