WHERE ARE BANBU COSMETICS MADE AND PACKAGED?
All Banbu cosmetics are designed, formulated, produced and packaged in our laboratory. We are ''made in Spain'', we want to value the national product and our denomination of origin. In this way, we reinforce our identity and provide a differential value that is committed to national and sustainable consumption.
ARE ALL BANBU PRODUCTS FORMULATED WITH NATURAL INGREDIENTS?
Yes, all our cosmetic products are made with 100% natural and organic ingredients (of plant and mineral origin). Therefore, we can affirm that our products are natural, without synthetic preservatives or toxic chemical ingredients. At Banbu we create sustainable formulas with biodegradable ingredients.
DO NATURAL COSMETICS HAVE PRESERVATIVES?
All our formulas are made with ingredients of natural origin. To preserve those cosmetics that contain a higher percentage of water, we use preservatives of natural origin to eliminate microbiological risk. So in addition to being completely natural, they are 100% safe.
ARE BANBU COSMETICS VEGAN AND CRUELTY FREE?
Yes, all the cosmetic products we design are vegan, our ingredients are of vegetable or mineral origin. Also, they are cruelty free; Since all our raw materials are not tested on animals, we use alternative ethical methods. We are PETA certified!
WHAT CERTIFICATES DO BANBU NATURAL COSMETICS HAVE?
Our cosmetics are certified by PETA, which certifies that they are vegan and cruelty free, that is, they are not tested on animals. In addition to this certificate, we have certificates that ensure that our products are natural and ecological.
- CAAE (Organic cosmos and natural cosmos): Certifies the origin of our cosmetics. Like organic and natural.
- Biovidasana: Certifies that our cosmetics meet all the requirements of the Bioinspecta standard. Natural ingredients, without chemicals, without animal testing, without transgenic ingredients and created without harming the environment.
WHAT EXPIRATION DATE DO COSMETICS HAVE?
Once opened, our cosmetics have a durability that oscillates between 6 and 12 months. To do this, you must read the product sheets or the containers in which we specify this information. Keep in mind that this data varies depending on the type of product.
CAN THEY BE USED DURING PREGNANCY OR BREASTFEEDING?
Our products are suitable for pregnant women, but we have exceptions. In those products whose formulation contains essential oils. Well, these are not considered only fragrances or aromas, they can have therapeutic effects and some of them hormonal effects. There are few dangerous essential oils for this stage, but we prefer to apply the precautionary principle. For this reason, we advise you to consult your doctor before using cosmetics that contain them.
To guarantee safety, all the product sheets specify which products are suitable for pregnant women, you can also filter each range of cosmetics by the characteristic "Suitable for pregnant women".
I AM ALLERGIC, CAN I USE BANBU NATURAL COSMETICS?
Our cosmetics are formulated with skin-friendly ingredients, by doing without chemical ingredients; We ensure that our formulas are more respectful of your skin's ph. We anticipate that all our cosmetics are Gluten free.
From our website you can consult the INCI of each cosmetic product, so if you are allergic or intolerant to any ingredient you should consult it to buy the most suitable one for you. Possible allergens are indicated with **, so it will be very easy to find them.
If you still have doubts, we have a cosmetic advisory service, you can request this service in a physical store and virtually. In addition, you can contact us through our customer service number via WhatsApp or by phone and email: email@example.com. We will be happy to answer your questions and guarantee your safety.
ARE BANBU COSMETICS SUITABLE FOR CHILDREN?
Yes, all our cosmetic products are suitable for children aged 3 and over. We want to guarantee the health of the little ones, which is why our formulas are respectful of their skin. If you have any questions, do not hesitate to contact us, we will be happy to answer all your questions.
DO YOUR HAIR PRODUCTS CONTAIN SILICONES, SULPHATES (SLS OR SLES) AND PARABENS?
No, none of our formulas include these chemical agents. Banbu cosmetics are only formulated with 100% natural ingredients. All our hair and body range of soaps, shampoos and conditioners are free of these compounds. We do not use SLS or SLES sulfates because they excessively dry the scalp and hair and cause allergies. We do not use parabens because they cause skin irritation and are not safe. We also do not use silicones because they accumulate in the hair, making it difficult for it to oxygenate and putting the cuticle at risk.
WHY ARE YOUR SHAMPOOS SOLID?
Solid shampoos need 90% less water in their formulation, so they are more sustainable, reducing the CO2 footprint between 47%-90%. Also, if we add to all this the fact of doing without plastic packaging, we get a more sustainable product that, in addition to respecting your hair, respects the environment.
WHAT RANGES OF SHAMPOOS WITHOUT SULFATES, SILICONES OR PARABENS ARE THERE IN BANBU?
We have two ranges of solid shampoos. A multifunction range aimed at the basic needs of dry hair (Rivus) and oily hair (Mare) and a more specific one with 5 shampoos aimed at more specific needs; curly method, hair loss, volume, sensitive and dyed and/or damaged scalp.
IS THE MARE SOLID SHAMPOO DESIGNED FOR WHAT TYPE OF HAIR?
It is a shampoo for oily hair. It is designed to lengthen the next wash. Its sebum-regulating active ingredients keep the natural oil production of the hair under control without drying out the hair fiber. If your hair is very oily and you are looking for an all-rounder, Mare is the perfect option.
WHAT TYPE OF HAIR IS THE RIVUS SHAMPOO DIRECTED FOR?
Rivus is a highly moisturizing shampoo that is aimed at hair with a dry tendency. Its moisturizing formula based on crambe oil and hydrolyzed proteins gives extra shine and nutrition to the hair fiber. It is recommended to use daily, it is a basic for hair with a dry or very dry tendency.
WHAT IS A LOW POO SHAMPOO?
This type of shampoo is especially indicated for curly and/or wavy hair. Its formulation is made up of mild surfactants that do not dry out the hair fiber. It does not contain harmful sulfates, silicones, alcohols, or parabens, so they are ideal to incorporate into the curly method. Fluffy is a low-poo shampoo due to its specific formulation for curly hair and its moisturizing active ingredients that enhance the elasticity, nutrition and definition of the hair.
WHAT TYPE OF HAIR IS THE CURLY FLUFFY METHOD SHAMPOO INDICATED FOR?
As its own name indicates, Fluffy is intended for curly and wavy hair from 2A to 4C. It is a shampoo that tries to get the most out of natural hair, enhancing its texture, hydration and shape. This shampoo is made up of mild surfactants that do not contain sulfates, silicones, parabens, salts, phthalates. Its wavemax and Nori complex vegetable technologies enhance elasticity and activate the definition of curls for more than 12 hours.
WHAT TYPE OF HAIR IS THE HIT SOLID SHAMPOO RECOMMENDED FOR?
Hit is an anti-loss shampoo, designed to regulate the 3 phases of hair growth: anagen, catagen and telogen phase. It is recommended for all types of hair that are experiencing a more accelerated fall. It does not have aggressive active ingredients that provide a rebound effect, since it is a fortifying shampoo. Its regenerating active ingredients Baicapil, Sphingony, Rhodiola complex and its high content of ginkgo biloba, wheat protein and crambe oil strengthen the hair follicle, improve its density and reduce oxidative stress. With visible results in 90 days.
I HAVE A SENSITIVE SCALP WITH DERMATITIS, WHICH SOLID SHAMPOO IS RIGHT FOR ME?
Smooth is a soothing solid shampoo specially designed for sensitive scalps prone to dandruff, dermatitis or atopic skin. It is formulated with mild surfactants and soothing active ingredients that regulate the microbiota of the scalp. Among its active ingredients are; calendula, burdock, chamomile, natural hairflux technology and xylitol that work; harmonizing the capillary microbiota, calming itching, redness, dandruff and erythema.
WHAT TYPE OF HAIR IS BLOOM THE VOLUMIZING SHAMPOO DESIGNED FOR?
Bloom is specially designed for fine hair with a greasy tendency, it can be used on straight, wavy or curly hair. Its formula is enriched with volumizing active hyaluronic acid and succinic acid that plump up the hair fiber, improve the body and texture of the hair without weighing it down, simultaneously controlling oil levels.
WHAT SHAMPOO IS RECOMMENDED FOR DYED AND DAMAGED HAIR?
Flash is a special shampoo for dyed or damaged hair that has been subjected to heat treatments. Its formula has a double action that prolongs hair coloring, protecting it from external agents and restoring the volume and strength of the hair fiber. It has three powerful natural technologies: keramare, kerarice and hairflux that act in synergy preventing the loss of hair pigmentation, rebuilding keratin, improving hydration levels and facilitating hair styling.
HOW TO APPLY A SOLID SHAMPOO CORRECTLY?
This is perhaps one of the most repeated doubts when making the move to a shampoo bar. But the application process is extremely simple and similar to the conventional one.
HOW DO SOLID CONDITIONERS WORK?
This is another of the most frequently asked questions when switching to a solid conditioner. And the answer is: They work exactly the same! Fruit is a 3-in-1 conditioner, that is; You can apply it as a mask, conditioner and/or serum without rinsing.
IN WHAT ORDER SHOULD I APPLY THE FACIAL COSMETICS?
To correctly perform your skincare routine you should know that:
- The first step is always cleaning , so you should use a facial cleanser: Kadia, Nycte or Aura will be ideal for this step.
- The second step is the application of the eye contour, in this case Halo has a rapidly absorbed serum texture. Apply it to touches until it is completely absorbed.
- The third step of the routine is the facial serum, apply it with the help of the palms of your hands with soft touches until absorbed.
- Fourth step, day or night facial moisturizer, apply a small pearl of cream to your face and massage from the inside out with upward movements.
WHICH MOUSSE FACIAL CLEANSER IS SUITABLE FOR MY SKIN TYPE?
We have designed three facial cleansers with a mousse texture for different skin types, their natural active ingredients are indicated for different skin conditions.
IS HALO EYE CONTOUR NON-COMEDOGENIC?
Yes, the Halo formula is oil free so it is suitable for all types of combination, oily, dry and sensitive skin. Its active ingredients based on plant stem cells, gotu kola and red vine work to prevent the signs of aging and fatigue. Its fast-absorbing serum texture illuminates, hydrates, evens out the tone, firms and reduces dark circles and puffiness.
FROM WHAT AGE SHOULD I START USING THE EYE CONTOUR?
As with well aging creams, the case of the eye contour is similar. They are indicated from the age of 25, but they can be applied earlier or later. Halo contains fast-absorbing regenerating ingredients that reduce the signs of fatigue and inflammation, so it's not only a well-aging contour, it's also energizing.
IS MILD INDICATED FOR SENSITIVE SKIN PRONE TO REDNESS AND ROSACEA?
Yes, Mild's soothing formula is designed for sensitive skin with redness and/or couperosis. Its active ingredients based on calendula, Mexican agastache, algae and tulsi extract combat redness, reduce itching, tightness, the sensation of heat and reduce skin inflammation. Plus it's non-comedogenic!
IS MELLOW PERFECT FOR OILY AND COMBINATION SKIN?
Yes, its sebum-regulating formula has been created especially for acne-prone, oily or combination skin. Mellow balances the dermis by treating active breakouts and hydrating at the same time. Lotus flower, coenzyme Q10, amber and sebum-regulating plant extracts; They mattify the skin, reduce inflammation and imperfections.
WHICH SKIN TYPES IS THE WELL AGING OASIS SERUM SUITABLE FOR?
Its fast-absorbing oil-free formula makes it suitable for all skin types, even the most oily skin. Oasis brings great benefits to the skin: it evens out the tone, reduces dark spots, prevents the signs of aging, improves skin elasticity, protects against blue light and IR and UV radiation.
WHAT FACIAL SERUMS ARE NON-COMEDOGENIC?
The three facial serums Mild, Mellow and Oasis are non-comedogenic. Therefore, they do not clog pores, allow the skin to breathe and are free of oils in their formulation. They adapt to all skin types and skin conditions.
WHAT TYPE OF SKIN IS SHINE FACIAL MOISTURIZING CREAM INDICATED FOR?
Shine is a fast-absorbing face cream designed for all sensitive, oily, dry, normal and combination skin types. Its active ingredients prevent the loss of water from the skin, photoaging and even out the tone, fighting stains thanks to the high content of vitamin C in its formula. So yes, it is perfect for all skin types, even as a day cream for more mature skin.
FROM WHAT AGE SHOULD I USE WELL AGING CREAMS?
Each skin is totally different, but well aging creams are indicated from the age of 25; it is at this age that the skin begins to experience a natural loss in collagen production. This type of cream favors the synthesis and production of collagen. But this will always depend on the skin type, the needs and goals of each one.
WHAT TYPE OF SKIN IS MOON INDICATED FOR?
Moon is a cream with highly regenerating, repairing and redensifying properties. Due to its high nutritional power, it is indicated only for dry, mixed and normal skin. We do not recommend it for oily skin due to its high concentration of moisturizing active ingredients.
HOW CAN I INCORPORATE THE WELL AGING MOON CREAM TO MY FACIAL ROUTINE ACCORDING TO MY SKIN TYPE?
Moon is a redensifying facial cream with a lifting and anti-stain effect that repairs cell damage and prevents the first signs of aging. Its texture is very light and quickly absorbed, so although it is intended as a night cream, it is also suitable as a day cream for mature or drier skin. We recommend this order:
- Mature skin: Use Moon during the day and as a night cream.
- Young skin: Use Moon if you need extra nutrition at night.
ARE YOUR DEODORANTS FREE OF ALUMINUM?
Yes, the entire range of Banbu deodorants is free of aluminum and chemical ingredients. Our products are deodorants, not antiperspirants, so they protect you from sweating and allow the skin to breathe naturally. We have developed a new generation of highly effective deodorants that protect for more than 24 hours and do not cause irritation, in addition, they are vegan and cruelty free.
HOW ARE SOLID DEODORANTS USED?
Solid deodorants are applied like any conventional deodorant.
HOW ARE CREAM DEODORANTS APPLIED?
The procedure is similar to that of solid deodorants. This time you will use your hands to apply the amount of product you want. Apply it on your armpit with circular movements and wait for it to be completely absorbed. And that's it!
WHAT DEODORANTS ARE INDICATED FOR SENSITIVE SKIN?
We have 3 solid deodorants, specially designed for sensitive skin. All of them are formulated without essential oils, bicarbonates and free of allergens.
ARE SOLID SOAPS SUITABLE FOR SENSITIVE SKIN?
Yes, their formulas contain 100% natural ingredients that are respectful of the skin's dermal barrier. In the case of the body range, we have 5 shower gels that are suitable for all skin types. The facial range has facial cleansers in soap format, especially indicated for more sensitive skin.
WHAT TYPE OF BODY SCRUB IS RELASE?
It is a mechanical exfoliant that owes its properties to the rosehip particles present in its formula. Release acts on the skin by stimulating cell renewal, removing dead skin remains, activating microcirculation and smoothing the skin's texture.
IN ADDITION TO RELEASE WHAT OTHER SOLID SHOWER GEL IS AN EXFOLIANT?
Impulse has slightly exfoliating properties thanks to the sweet orange peel particles, which perform a gentle exfoliation that stimulates cell renewal.
DO YOUR BODY SOAPS CONTAIN SULFATES AND PARABENS?
No, our formula of solid body and facial soaps does not contain sulfates or parabens. They are made with 100% natural active ingredients that are respectful of the skin, the planet and animals.
WHAT IS POWDER TOOTHPASTE?
It is perhaps the most repeated question. Powdered toothpaste is a very sustainable and efficient alternative to conventional toothpaste. Not only does it say goodbye to plastic containers, but it is presented as an ideal product since it does not need such a high percentage of water for its formulation.
These vegan toothpastes are intended for different oral conditions; dental sensitivity, prevention of cavities, gingival diseases and bleeding gums. The best thing is that its formula does not use fluoride, replacing this compound with xylitol, a powerful natural prebiotic that protects against cavities, respecting enamel and gums.
HOW SHOULD I USE THE POWDER TOOTHPASTE?
Its mode of use is very simple. You just have to wet the brush, remove the excess water and collect the amount of product you need. You can do this process as many times as you want, but a single application is enough, it generates a large amount of foam.
WHAT IS TOOTHPASTE TABLET?
This format is perhaps more disruptive and innovative than powdered pasta. It is our usual powdered toothpaste in single-dose format, very easy to transport and use. Its format makes it ideal, since you can use the right amount of product. We have 4 varieties of pasta tablets: Summer, Winter, Spring and Autumn. Each bottle incorporates 120 pills, so you will have for 3 months.
HOW DO YOU USE THE TABLET TOOTHPASTE?
This candy will be your new best ally, you just have to bite it and it will release all its foam. Use your toothbrush and go. It is important that you use a single tablet in each wash. Attention! As much as it tastes amazing, under no circumstances swallow the product.
WHAT IS VEGAN DENTAL FLOSS MADE OF?
Our menthol dental floss is made from corn and coated with plant-based candelilla wax and peppermint oil. The wax increases the resistance of the thread against breakage. It's biodegradable, making it a fantastic option over conventional dental floss. Its format comes with more than 30 meters, so that it lasts and lasts. And the best thing is that we also have a compostable refill, you only have to fill its original glass container.
WHICH TOOTHBRUSH SHOULD I CHOOSE ACCORDING TO MY TYPE OF GUMS?
We have brushes of different hardnesses. Its rounded and flexible bristles adapt to the gums, protecting the enamel. You can find 3 ranges: hard, medium and soft. In addition, you will also find the junior category.
WHAT MATERIALS ARE YOUR BRUSHES MADE OF?
The handle of our toothbrushes is made of Mosso Bamboo wood; a biodegradable, antibacterial and sustainable material due to its growth characteristics. Its dupont nylon 6 bristles are derived from castor oil, are BPA free and have great elasticity and durability. In addition, our packaging is made of 100% compostable cardboard, so in this way we eliminate plastic packaging.
Shaving and waxing
IS MARINE SHAVING SOAP/WAXING SOAP SUITABLE FOR SENSITIVE SKIN?
Yes, Marine is formulated with hypoallergenic ingredients that protect your skin by favoring its lubrication during shaving and moisturizing the area. Its use prevents the formation of pimples, ingrown hairs and irritations during waxing.
ARE REUSABLE RAZORS SAFE?
Yes, Marine is formulated with hypoallergenic ingredients that protect the skin during shaving. Its assets favor the lubrication of the area to be shaved and hydrate the skin. Its use prevents the formation of pimples, ingrown hairs and irritations during waxing.
IS ''WOW'' SOLID PET SOAP SUITABLE FOR DOGS WITH SENSITIVE SKIN?
Of course! Our solid soaps for pets are formulated with safe ingredients for their fur that prevent flaking and irritation. They have qualities: antiseptic, moisturizing and anti-parasitic; thanks to tea tree and lavender oil. In addition, they are suitable for all types of fur; Long short...
IS IT JUST FOR DOGS OR CAN OTHER PETS USE IT?
Although our wow solid soap is specially developed for dogs, its formula does not have any drawbacks for use on other pets (except cats, which are very sensitive to essential oils); our ingredients are natural so your pet's fur will be protected. For any questions, we recommend reading the INCI or contacting us.
HOW SHOULD I BATHE MY DOG WITH SOLID SOAP?
Our solid soap is made with 100% natural ingredients, so don't be afraid, you can use them as many times as you want. Normally they recommend once a month, but its formula is suitable to be used as many times as you need; since we know that many times just water is not enough. To use our solid shampoo you just have to moisten your hands, take the amount of product you need and apply the product directly to their fur. You can also rub the tablet directly on his wet fur. Start soapy from the legs, continue down the back. Rinse with plenty of water and once you have finished, dry it well and brush it with the bamboo wood brush.
ONCE I HAVE STARTED MY SHAMPOO, CONDITIONER AND SOLID SOAP, HOW DO I MAINTAIN IT?
To keep your product in perfect condition, you should follow some simple tips. Once you have finished using it, let it dry in a cool and ventilated place; that way you will get the moisture to disappear from your tablet. To speed up this process, we recommend using one of our natural mineral stone soap dishes or our cork boxes.
HOW DO I PREVENT MY BAR OF SOAP, SHAMPOO AND/OR CONDITIONER FROM DISSOLVING?
Very easy! follow these simple tips and it will always be perfect.
- From the shower you must avoid that the water falls directly on it. To do this, put it in the shower only when you lather up. You will avoid carelessness and keep it away from moisture.
- The rest of the day avoid direct contact with the sun. Cork boxes are an excellent option to store your solid cosmetics.
ONCE THE REFILL IS OPENED, HOW CAN I PRESERVE THE PRODUCT INSIDE IT?
Do not worry! Our refill containers are designed to ensure the durability of the product they contain, so you just have to close it hermetically and store it in a cool, dry place.
WHAT MATERIALS ARE THE CONTAINERS MADE OF?
From banbu our philosophy and values are "zero waste". All of our packaging is plastic-free, and is not coated or laminated; we want to minimize the environmental impact caused by packaging in the cosmetics industry. We believe that a natural product must have a container that is also sustainable.
For this reason, 96% of our packaging is compostable and is made with ecological and recycled paper, without additives or plastic coating. All the inks in our packaging are ecological and biodegradable. Only 4% of our reusable containers are made of glass or aluminum . We have 2 ranges of products that have aluminum packaging: ''So!'' cream deodorants and powdered toothpastes.
We have recently designed some refill containers of our powdered toothpastes. In this way we make sure that aluminum containers are reused and that their useful life is maximized. The refill is 100% compostable, it is made with kraft paper and PLA. It is certified by Tüv Austria as ''OK COMPOST HOME''!
CAN BANBU PACKAGING BE RECYCLED? OF ALL OF THEM, WHICH ARE COMPOSTABLE?
Yes, all our packaging can be recycled. To ensure the traceability of this process, we have the "recycling" section where we inform you about how to recycle each product if you have already decided that its useful life has ended.
In addition to our 100% compostable refills, all our cardboard boxes are biodegradable. Go for recycling! and you will know how to do the process correctly.
DO YOUR CONTAINERS HAVE SOME KIND OF CERTIFICATE?
Our powder toothpaste refill containers: Autumn, Winter, Spring and Summer. They are 100% compostable and biodegradable, they are certified by the Tüv Austria entity with the ''OK COMPOST HOME'' seal. Certifies that our packaging is Compostable and Biodegradable. In addition, the ''Home'' category indicates that you can do this process from home.
The rest of the packaging that we use is made of recycled cardboard from sustainable forests, they have the FSC certificate.
HOW CAN I FILL THE REFILL CONTAINERS?
To fill the aluminum cans with toothpastes, you must purchase the kraft paper and PLA refill container. This contains 120 milliliters of product, that is, double. With our savings format you will not only have more product available, but you will also reduce your carbon footprint.
You only have to open the hermetic container and introduce the milliliters you want in your can until you consume the 120 it contains. Once you have filled your aluminum container, make sure to close the refill hermetically to protect the rest of the product.
In this way, you will reduce the consumption of aluminum containers and we will ensure that you make the most of the useful life of your aluminum can. It is a very durable material.
sale of products
DO YOU HAVE A PHYSICAL STORE?
Yes, on September 17, 2021 we opened our first physical store in Bilbao. The main reason why we decided to take this step was to be able to have a meeting point with you and be a little closer. In addition, this has great advantages:
- Collect online orders without shipping costs.
- Have personalized cosmetic advice.
- Enjoy a unique sensory experience.
- Brand events to test new products.
Here we leave you our address so you can visit us whenever you want: Don Diego López Haroko Kale Nagusia, 55, 48011 Bilbao, Bizkaia. We are waiting for you with open arms at the Banbu Store!
WILL I FIND THE SAME PRODUCTS AND PROMOTIONS IN YOUR PHYSICAL STORE?
Yes, our physical store will have our entire range of products, so we will make sure that we always have the necessary stock available. In addition, you will get the same promotions and discounts as in the online store (Except for the Newsletter, which is exclusive to the online area). We will wait for you!
IN ADDITION TO YOUR PHYSICAL STORE, DO YOU DISTRIBUTE YOUR PRODUCTS IN LOCAL STORES?
Yes, we have a local network throughout Spain made up of different local shops: natural cosmetics, herbalists...If you are one of those who prefers to live a Banbu sensory experience, we understand you, so enter our local store search engine! your nearest store!
CAN I BE A BANBU DEALER?
What good news! We will be happy to attend to your proposals, if your business transmits our brand philosophy. To get in touch with us, you must fill out this simple form indicating: the location of your establishment, what type of store it is and why you want to sell our cosmetic products. Once the form is completed, send us an email to firstname.lastname@example.org attaching the document. But if you prefer, you can also contact us by phone: 942172766.
ORDERS AND RETURNS
I JUST PROCESSED MY ORDER AND I MADE A WRONG DATA AND/OR I WANT TO CANCEL IT, WHAT CAN I DO?
If you have placed your order and want to modify the data, you must contact the following email: email@example.com and indicate what data you want to modify. Keep in mind that any modification or cancellation must be made immediately; before the first 24 hours have elapsed . In the event that the order has already been sent or prepared, it will be impossible to cancel.
IF I RECEIVE MY ORDER AND SOME PRODUCT IS DAMAGED OR IS WRONG, WHAT CAN I DO?
If any of our cosmetic products or accessories arrive defective or do not correspond to those that appear in your order. Don't worry! We take care of it, you just have to contact us at the following email: firstname.lastname@example.org or telephone number 942172766
- If they are cosmetic items, they must be unopened, in their original packaging, in this way we guarantee the necessary hygiene measures.
- Accessories, if you have bought a soap dish, a box to preserve your solids, a knife or a household utensil and it does not come in good condition, it must be in the same container. You will have 15 days from receipt of the order to return it.
ONCE I RECEIVED MY ORDER, CAN I RETURN AN ITEM IF I HAVE NOT USED IT?
We will accept the return of products as long as they have not been opened or used and are in perfect condition in their original packaging. For reasons of hygiene and safety we do not allow the return of used products. The postage in the return are borne by the customer, you will have 14 days from the receipt of the order. To carry out this procedure you must contact us at the following email: email@example.com or by telephone at any of this number: 942172766. We will explain the entire process! You will have 15 days from receipt.
Also, returns are not accepted during promotional periods. In no way will returns of products purchased without a discount be accepted to buy them again during the discount season.
IF I AM ALLERGIC, HOW CAN I CHECK FOR COSMETIC ALLERGENS?
All our cosmetics are made with safe ingredients of natural origin, all of them are gluten free, but if you are allergic to any specific component or have doubts about the formulation of our cosmetics. We have the ''ingredients'' section in all the product sheets, where you can see the INCI before buying.
But if you still have questions, you can write to our email: Hola@banbu.es , call us at: 942172766 or write to our customer service number via WhatsApp: 623341215. You can also come to our physical store in Bilbao. We will be happy to answer all your questions!
I HAVE NOT RECEIVED MY ORDER YET, WHAT CAN I DO?
If you have not received the order and more days than estimated have elapsed, you can write to us at the email address: firstname.lastname@example.org We will try to contact you in the shortest possible time and solve your problem as quickly as possible.
SHIPPING AND PAYMENT METHODS
WHICH PARTS OF THE WORLD DO YOU SHIP TO? WHAT IS YOUR COST?
We ship throughout Spain (peninsula, Balearic and Canary Islands) and throughout the European Union. Each geographical area has different shipping costs so that you do not have any doubts, we leave you a table with all the information you need to know.
In addition, if you place an order from 35 euros your shipping will be free!
WHAT METHODS OF ORDER RECEPTION DO I HAVE AVAILABLE?
We have 2 order reception methods available. When you process this you can choose between home delivery or store pickup.
- Address: From 35 euros of order: Shipping costs will be free. Indicate the address to which you want to receive the order, it may be the location of your home or any other that you request.
- In store: As you know, we have opened a physical store in Bilbao, so you can place your order online and request to pick it up in store for free (regardless of whether it exceeds 35 euros). You will have a maximum of 15 days from when you place your order to pick it up at the store.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? HOW CAN I TRACK?
Your order will be in your hands as quickly as possible. Our logistics warehouse is equipped to ensure the greatest speed and efficiency, so we will prepare your order in a jiffy.
1. In the peninsula and the Balearic Islands you can receive it between 24-48 working hours .
2. In the Canary Islands it may take a little longer, but in a matter of 48/72 hours you will have it at home.
3. All orders placed from the European Union will take a maximum of 3-5 working days to reach their final destination.
Those orders that are made before 1:00 p.m. will be managed that same day. Remember that if you place your order on a Friday or a weekend, it will not go out until Monday of the following week.
Once you have completed your order, you will receive a link with the order tracking number. In addition, the parcel company will send you an SMS and/or email with the day of receipt and real-time tracking.
IF THEY HAVE COME TO DELIVER MY ORDER AND I WAS NOT AT HOME, WHAT CAN I DO?
If you know that you will not be home the day the order is delivered, you can modify the delivery time or day. Correos Express offers a flexible delivery service , if the date does not suit you, you will have many facilities to change it. The carrier will notify you via email, SMS or telephone of the delivery, so you can agree on a new date.
You can also contact our email address email@example.com, and we will help you arrange a new delivery with the parcel company.
WHAT PAYMENT METHODS DO YOU HAVE?
We offer 3 payment systems: Bizum, Paypal and credit card: Visa, Visa Electron, Mastercard and American Express.
We want to guarantee total security and confidence at all times, so if the website does not let you complete the order, you can contact us through our customer service number: 623 34 12 15 or send us an email to: hello@ banbu.es telling us the problem or problems that have arisen during this. Our computer support and customer service area will solve your problems as soon as possible.
IS THE PAYMENT FROM THE BANBU WEB SECURE?
Transactions from the Banbu website are completely secure. We have an https'' protocol that guarantees the total security of all transactions. All your bank and personal details will be encrypted, so you can buy with all the security guarantees.
You can check this information thanks to the padlock that appears to the left of the whole, in the address bar.
In case you have any questions with the Newsletter or your customer account, we have several more answers in the following links:
For any other question that may have arisen and you cannot find the answer, do not hesitate to contact us via email at 📧 firstname.lastname@example.org or by calling Customer Service 📞 +34 942 17 27 66.