NATURAL COSMETICS

WHERE ARE BANBU COSMETICS MADE AND PACKAGED?

ARE ALL BANBU PRODUCTS FORMULATED WITH NATURAL INGREDIENTS?

DO NATURAL COSMETICS HAVE PRESERVATIVES?

ARE BANBU COSMETICS VEGAN AND CRUELTY FREE?

WHAT CERTIFICATES DO BANBU NATURAL COSMETICS HAVE?

WHAT EXPIRATION DATE DO COSMETICS HAVE?

CAN THEY BE USED DURING PREGNANCY OR BREASTFEEDING?

I AM ALLERGIC, CAN I USE BANBU NATURAL COSMETICS?

ARE BANBU COSMETICS SUITABLE FOR CHILDREN?

Capillary

DO YOUR HAIR PRODUCTS CONTAIN SILICONES, SULPHATES (SLS OR SLES) AND PARABENS?

WHY ARE YOUR SHAMPOOS SOLID?

WHAT RANGES OF SHAMPOOS WITHOUT SULFATES, SILICONES OR PARABENS ARE THERE IN BANBU?

IS THE MARE SOLID SHAMPOO DESIGNED FOR WHAT TYPE OF HAIR?

WHAT TYPE OF HAIR IS THE RIVUS SHAMPOO DIRECTED FOR?

WHAT IS A LOW POO SHAMPOO?

WHAT TYPE OF HAIR IS THE CURLY FLUFFY METHOD SHAMPOO INDICATED FOR?

WHAT TYPE OF HAIR IS THE HIT SOLID SHAMPOO RECOMMENDED FOR?

I HAVE A SENSITIVE SCALP WITH DERMATITIS, WHICH SOLID SHAMPOO IS RIGHT FOR ME?

WHAT TYPE OF HAIR IS BLOOM THE VOLUMIZING SHAMPOO DESIGNED FOR?

WHAT SHAMPOO IS RECOMMENDED FOR DYED AND DAMAGED HAIR?

HOW TO APPLY A SOLID SHAMPOO CORRECTLY?

HOW DO SOLID CONDITIONERS WORK?

Facial

IN WHAT ORDER SHOULD I APPLY THE FACIAL COSMETICS?

WHICH MOUSSE FACIAL CLEANSER IS SUITABLE FOR MY SKIN TYPE?

IS HALO EYE CONTOUR NON-COMEDOGENIC?

FROM WHAT AGE SHOULD I START USING THE EYE CONTOUR?

IS MILD INDICATED FOR SENSITIVE SKIN PRONE TO REDNESS AND ROSACEA?

IS MELLOW PERFECT FOR OILY AND COMBINATION SKIN?

WHICH SKIN TYPES IS THE WELL AGING OASIS SERUM SUITABLE FOR?

WHAT FACIAL SERUMS ARE NON-COMEDOGENIC?

WHAT TYPE OF SKIN IS SHINE FACIAL MOISTURIZING CREAM INDICATED FOR?

FROM WHAT AGE SHOULD I USE WELL AGING CREAMS?

WHAT TYPE OF SKIN IS MOON INDICATED FOR?

HOW CAN I INCORPORATE THE WELL AGING MOON CREAM TO MY FACIAL ROUTINE ACCORDING TO MY SKIN TYPE?

Bodily

ARE YOUR DEODORANTS FREE OF ALUMINUM?

HOW ARE SOLID DEODORANTS USED?

HOW ARE CREAM DEODORANTS APPLIED?

WHAT DEODORANTS ARE INDICATED FOR SENSITIVE SKIN?

ARE SOLID SOAPS SUITABLE FOR SENSITIVE SKIN?

WHAT TYPE OF BODY SCRUB IS RELASE?

IN ADDITION TO RELEASE WHAT OTHER SOLID SHOWER GEL IS AN EXFOLIANT?

DO YOUR BODY SOAPS CONTAIN SULFATES AND PARABENS?

Dental

WHAT IS POWDER TOOTHPASTE?

HOW SHOULD I USE THE POWDER TOOTHPASTE?

WHAT IS TOOTHPASTE TABLET?

HOW DO YOU USE THE TABLET TOOTHPASTE?

WHAT IS VEGAN DENTAL FLOSS MADE OF?

WHICH TOOTHBRUSH SHOULD I CHOOSE ACCORDING TO MY TYPE OF GUMS?

WHAT MATERIALS ARE YOUR BRUSHES MADE OF?

Shaving and waxing

IS MARINE SHAVING SOAP/WAXING SOAP SUITABLE FOR SENSITIVE SKIN?

ARE REUSABLE RAZORS SAFE?

Pets

IS ''WOW'' SOLID PET SOAP SUITABLE FOR DOGS WITH SENSITIVE SKIN?

IS IT JUST FOR DOGS OR CAN OTHER PETS USE IT?

HOW SHOULD I BATHE MY DOG WITH SOLID SOAP?

Cosmetics Conservation

ONCE I HAVE STARTED MY SHAMPOO, CONDITIONER AND SOLID SOAP, HOW DO I MAINTAIN IT?

HOW DO I PREVENT MY BAR OF SOAP, SHAMPOO AND/OR CONDITIONER FROM DISSOLVING?

ONCE THE REFILL IS OPENED, HOW CAN I PRESERVE THE PRODUCT INSIDE IT?

Sustainable Packaging

WHAT MATERIALS ARE THE CONTAINERS MADE OF?

CAN BANBU PACKAGING BE RECYCLED? OF ALL OF THEM, WHICH ARE COMPOSTABLE?

DO YOUR CONTAINERS HAVE SOME KIND OF CERTIFICATE?

HOW CAN I FILL THE REFILL CONTAINERS?

sale of products

DO YOU HAVE A PHYSICAL STORE?

WILL I FIND THE SAME PRODUCTS AND PROMOTIONS IN YOUR PHYSICAL STORE?

IN ADDITION TO YOUR PHYSICAL STORE, DO YOU DISTRIBUTE YOUR PRODUCTS IN LOCAL STORES?

CAN I BE A BANBU DEALER?

ORDERS AND RETURNS

I JUST PROCESSED MY ORDER AND I MADE A WRONG DATA AND/OR I WANT TO CANCEL IT, WHAT CAN I DO?

IF I RECEIVE MY ORDER AND SOME PRODUCT IS DAMAGED OR IS WRONG, WHAT CAN I DO?

ONCE I RECEIVED MY ORDER, CAN I RETURN AN ITEM IF I HAVE NOT USED IT?

IF I AM ALLERGIC, HOW CAN I CHECK FOR COSMETIC ALLERGENS?

I HAVE NOT RECEIVED MY ORDER YET, WHAT CAN I DO?

SHIPPING AND PAYMENT METHODS

SHIPMENTS

WHICH PARTS OF THE WORLD DO YOU SHIP TO? WHAT IS YOUR COST?

WHAT METHODS OF ORDER RECEPTION DO I HAVE AVAILABLE?

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? HOW CAN I TRACK?

IF THEY HAVE COME TO DELIVER MY ORDER AND I WAS NOT AT HOME, WHAT CAN I DO?

PAY

WHAT PAYMENT METHODS DO YOU HAVE?

IS THE PAYMENT FROM THE BANBU WEB SECURE?

In case you have any questions with the Newsletter or your customer account, we have several more answers in the following links:

- Newsletter

- ✅ Customer account

For any other question that may have arisen and you cannot find the answer, do not hesitate to contact us via email at 📧 hola@banbu.es or by calling Customer Service 📞 +34 942 17 27 66.